Red Beard Plumbing – Gold Coast

Office Hours:

  • 7 am–4:30 pm
07 5535 4597
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Privacy Policy

Red Beard Plumbing Pty Ltd ABN 16 627 321 742 Effective date: 3 August 2026

1. Introduction

Red Beard Plumbing Pty Ltd, trading as Red Beard Plumbing (“Red Beard Plumbing”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information we collect and handle. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:
  • visit our website;
  • contact us by telephone, email, SMS, social media or an online form;
  • request a quote, book a plumber or engage us to provide plumbing, drainage, gas-fitting, hot-water or related services;
  • submit information through a Meta Instant Form or another advertising platform;
  • interact with our advertisements on Facebook, Instagram, Google or other platforms; or
  • otherwise deal with Red Beard Plumbing.
We aim to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Personal information we collect

The personal information we collect will depend on how you interact with us. It may include:
  • your name;
  • telephone number;
  • email address;
  • residential, business or service address;
  • details about your plumbing issue, requested service or project;
  • property access instructions and appointment availability;
  • photographs, videos or other information relating to the plumbing work;
  • details contained in quote requests, bookings, invoices and customer communications;
  • payment and transaction information;
  • records of telephone, email, SMS and social-media communications;
  • feedback, testimonials and reviews;
  • information provided through Meta Instant Forms, Facebook, Instagram, Google or other advertising platforms;
  • your IP address, browser type, device information, approximate location and website activity;
  • advertising identifiers, cookie identifiers and information about how you interacted with our website or advertisements; and
  • any other information you voluntarily provide to us.
Where payments are processed by a third-party payment provider, we may not directly receive or store your complete card details. Please do not provide sensitive information unless it is reasonably necessary for us to assist you.

3. How we collect personal information

We may collect personal information:
  • directly from you when you call, email, message or speak with us;
  • when you submit a website contact form, booking form or quote request;
  • when you submit a Meta Instant Form or respond to an advertisement;
  • when we attend your property or provide services;
  • through cookies, pixels, analytics tools and similar technologies;
  • from property managers, tenants, landlords, builders, insurers, referral partners or other people involved in arranging the work;
  • from publicly available sources; and
  • from service providers that assist us with advertising, customer management, bookings, communications or website operation.
Where practical, we will collect personal information directly from you.

4. Why we collect and use personal information

We may collect, hold and use personal information to:
  • respond to plumbing enquiries;
  • contact you about a quote, booking or service request;
  • assess, schedule and perform plumbing or related work;
  • prepare quotes, invoices, reports and service records;
  • communicate with property owners, tenants, property managers, builders or other authorised contacts;
  • process payments and manage accounts;
  • provide customer service and respond to complaints;
  • manage warranties, follow-up work and service history;
  • operate, maintain and improve our website and services;
  • measure the effectiveness of our advertising;
  • create advertising audiences and deliver relevant advertisements;
  • contact you about services, promotions or reminders where permitted;
  • prevent fraud, misuse or security incidents;
  • comply with licensing, insurance, taxation, safety, recordkeeping and other legal obligations; and
  • protect our legal rights and the safety of our customers, workers and the public.
We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Meta advertising and Meta Business Tools

We use or may use advertising services and business tools provided by Meta Platforms, including:
  • Facebook and Instagram advertisements;
  • Meta Instant Forms;
  • the Meta Pixel;
  • the Meta Conversions API;
  • custom and lookalike audiences; and
  • advertising measurement and analytics tools.
These tools may collect or receive information about your interactions with our website and advertisements, including:
  • page views;
  • advertisement views and clicks;
  • website visits;
  • telephone or contact-button clicks;
  • quote requests;
  • booking enquiries;
  • form submissions;
  • device and browser information;
  • IP addresses;
  • cookie or advertising identifiers; and
  • information used to match an interaction with a Meta account.
We use this information to:
  • measure advertising performance;
  • understand whether an advertisement resulted in an enquiry;
  • improve and optimise advertising campaigns;
  • show advertisements to people who may be interested in our services;
  • create advertising audiences; and
  • avoid showing irrelevant advertisements where possible.
Where information is collected or processed through Facebook or Instagram, Meta may also handle that information in accordance with Meta’s own Privacy Policy, Business Tools Terms and account settings. We do not intend to send sensitive information, detailed plumbing descriptions, payment information or other prohibited information to Meta through the Meta Pixel or Conversions API. You can manage personalised advertising through your Facebook or Instagram advertising settings, browser settings and device privacy settings.

6. Cookies and website analytics

Our website may use cookies, pixels and similar technologies to:
  • operate website features;
  • remember user preferences;
  • understand how visitors use the website;
  • diagnose technical issues;
  • measure enquiries and conversions;
  • improve website performance; and
  • support advertising and remarketing.
Some cookies may be placed by third parties such as Meta, Google, website-hosting providers or analytics services. You may be able to block or delete cookies using your browser settings. Disabling cookies may affect how some parts of the website operate.

7. Direct marketing and communications

Where permitted by law, we may use your contact details to:
  • respond to your enquiry;
  • follow up a quote or booking request;
  • send appointment or service reminders;
  • request feedback or a review;
  • provide information about related services; or
  • send promotional communications.
You may opt out of promotional emails or SMS messages at any time by:
  • using the unsubscribe option in the message;
  • replying “STOP” to an SMS where available; or
  • contacting us using the details below.
Opting out of marketing will not prevent us from contacting you about an active booking, requested quote, outstanding account, warranty matter or service we are providing.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary to:
  • our employees, contractors and authorised representatives;
  • plumbers, technicians, subcontractors or suppliers assisting with the work;
  • property managers, owners, tenants, builders, insurers or other parties involved in the requested service;
  • customer relationship management, booking and job-management providers;
  • website hosting, email, telephone, cloud-storage and IT providers;
  • payment processors, banks, accountants and bookkeepers;
  • marketing agencies and advertising providers;
  • Meta, Google and other advertising or analytics platforms;
  • professional advisers, insurers and legal representatives;
  • government agencies, regulators, courts or law-enforcement bodies where required; and
  • a purchaser or adviser involved in a proposed sale or restructure of our business.
We do not sell customer contact lists or personal information to unrelated third parties. Service providers are only permitted to use personal information for the services they provide to us or as otherwise permitted by law and their applicable terms.

9. Overseas storage and processing

Some service providers we use, including Meta, Google, cloud-hosting, analytics, communications and software providers, may store or process information outside Australia. Countries in which information may be processed include the United States and other countries in which those providers, their related companies or data centres operate. Different countries may have privacy laws that differ from Australian privacy laws. Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

10. Security

We take reasonable administrative, technical and physical measures to protect personal information against:
  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised modification; and
  • unauthorised disclosure.
These measures may include access controls, passwords, secure software, staff access restrictions, data backups and reputable service providers. No internet transmission or electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security. Where required by law, we will investigate eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner.

11. Retention and deletion

We retain personal information for as long as reasonably necessary to:
  • provide services;
  • maintain service, warranty and customer records;
  • respond to disputes or complaints;
  • comply with taxation, insurance, licensing and legal obligations; and
  • protect our legitimate business interests.
When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, unless we are legally required to retain it. Information held in secure backups may remain for a limited period before being deleted through normal backup processes.

12. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may ask you to verify your identity before processing the request. We will respond within a reasonable period. In some circumstances, permitted by law, we may refuse access or correction. Where appropriate, we will explain the reason for the refusal. You may also ask us to delete personal information. We will consider the request, although we may need to retain certain information for legal, accounting, warranty, dispute-resolution or business-record purposes.

13. Privacy complaints

Please contact us if you believe we have mishandled your personal information. Your complaint should include enough information for us to understand and investigate the issue. We will acknowledge and investigate privacy complaints within a reasonable period and will aim to provide a response within 30 days. If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

14. Third-party websites and platforms

Our website and advertisements may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those third parties before providing them with personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our information-handling practices, advertising tools, service providers or legal obligations change. The current version will be published on our website with its effective date.

16. Contact us

Questions, access requests, correction requests and privacy complaints can be directed to: Red Beard Plumbing Pty Ltd Trading as: Red Beard Plumbing ABN: 16 627 321 742 Website: redbeardplumbing.com.au Email: admin@redbeardplumbing.com.au Telephone: (07) 5535 4597